Delivery & Shipping Policy

Last Updated: August 2026

At House of Egypt, we carefully prepare and package every order to ensure your treasures reach you safely. This Delivery & Shipping Policy explains our order processing, shipping, delivery, and customer responsibilities.

By placing an order with House of Egypt, you agree to the terms below.

1. Order Processing

Orders are processed after they have been successfully placed and, where applicable, payment has been confirmed.

As many House of Egypt products are handmade, individually prepared, or selected and sorted as part of our Scoop experience, processing times may vary.

Orders are generally prepared within [insert number] business days.

Processing times are separate from delivery times and may be longer during launches, promotions, holidays, or periods of high order volume.

2. Delivery Within Egypt

We deliver to available locations throughout Egypt, subject to courier coverage.

Delivery times vary depending on the destination and courier service. Estimated delivery times are:

Cairo & Giza: 3-7 business days
Other Governorates: 5-10 business days
Outside of Egypt: Delivery may require additional time.

Delivery estimates begin after the order has been processed and handed to the courier.

3. Shipping Fees

Shipping fees are calculated according to the delivery destination, order size, courier service, and any applicable delivery conditions.

The applicable shipping fee will be displayed during checkout or communicated before your order is confirmed.

Shipping charges are generally non-refundable once an order has been dispatched, except where otherwise required by applicable law.

4. Cash on Delivery

Where Cash on Delivery (COD) is available, payment must be made to the courier upon receiving the order.

Please ensure that:

• Your telephone number and address are correct.

• Someone is available to receive the order.

• You are prepared to pay the amount due upon delivery.

Repeated refusal of confirmed COD orders or repeated failed deliveries may result in House of Egypt restricting COD availability for future orders.

5. Delivery Information

Customers are responsible for providing a complete and accurate delivery address and contact number.

Please carefully check your:

• Full name

• Mobile number

• Governorate/city

• Area

• Street and building information

• Apartment/unit number, where applicable

• Any necessary delivery instructions

House of Egypt is not responsible for delivery delays or failures resulting from incorrect, incomplete, or outdated information provided by the customer.

If an order must be shipped again because incorrect information was provided, additional shipping charges may apply.

6. Delivery Attempts

Our courier or delivery partner may contact you to arrange or complete delivery.

If the courier is unable to reach you, you are unavailable to receive the shipment, or delivery cannot be completed after the courier's permitted attempts, the order may be returned to us.

If you request redelivery, a new delivery fee may be charged.

Original delivery charges are not refundable for failed deliveries caused by customer unavailability, incorrect delivery information, or refusal to accept a confirmed order, except where applicable law provides otherwise.

7. Refused Orders

Please place an order only if you intend to receive it.

If a confirmed order is refused at delivery without a valid reason relating to the order itself, House of Egypt reserves the right, where permitted by law, to:

• Charge a new delivery fee for redelivery.

• Require advance payment for future orders.

• Restrict Cash on Delivery for future purchases.

8. Order Changes & Address Changes

Once an order has entered processing or has been handed to the courier, we cannot guarantee that changes can be made.

This includes changes to:

• Delivery address

• Telephone number

• Products

• Scoop type

• Order quantity

Please contact us as quickly as possible if you notice an error in your order information.

9. Delivery Delays

Delivery dates and times are estimates and cannot be guaranteed unless expressly stated otherwise.

Delays may occur due to circumstances outside our reasonable control, including:

• Courier delays

• High order volumes

• Public holidays

• Weather conditions

• Traffic or transportation disruptions

• Remote delivery locations

• Incorrect or incomplete customer information

• Events or circumstances beyond our reasonable control

We will make reasonable efforts to assist with delayed orders, but we cannot guarantee courier delivery schedules.

10. Receiving Your Order

We recommend checking your package as soon as possible after delivery.

If your package appears materially damaged, contains an incorrect product, or an item has arrived damaged, please contact House of Egypt within 24 hours of receiving the order.

Please provide:

• Your order number

• Clear photographs of the package

• Clear photographs of the affected product

• A video showing the issue where necessary

Please keep the original packaging and damaged item until your claim has been reviewed.

Claims will be handled according to our Return & Refund Policy and applicable law.

11. Packages Marked Delivered

Once the courier records an order as delivered, customers should ensure that the package has been received by themselves or an authorized person at the delivery address.

If your tracking information indicates that an order was delivered but you cannot locate it, please contact us promptly so that we can assist in raising the matter with the courier.

12. International Shipping

If international shipping is available, customers will be responsible for any customs duties, import taxes, clearance fees, or other charges imposed by the destination country unless expressly stated otherwise at checkout.

International delivery times may vary considerably depending on destination and customs processing.

13. Handmade & Scoop Orders

Please remember that many House of Egypt products are handmade, limited, or individually selected.

For Scoop orders, the products shown in our videos, photographs, advertisements, and previous Scoop reveals are examples and do not guarantee the exact contents of your Scoop.

Product preference or differences between Scoop contents are not considered shipping errors.

14. Ownership & Risk

Responsibility for an order will transfer in accordance with applicable law and the terms of the relevant delivery arrangement.

Nothing in this policy limits any rights customers have under applicable Egyptian consumer protection laws.