Return & Refund Policy

Last Updated: August 2026

At House of Egypt, many of our products are handmade, one-of-a-kind, limited in quantity, or selected as part of our Scoop experience. For this reason, all sales are considered final, except in the limited circumstances described below.

By placing an order with House of Egypt, you acknowledge and agree to this Return & Refund Policy.

1. All Sales Are Final

We do not accept returns, refunds, or exchanges for change of mind.

Once an order has been placed and processed, it cannot be returned or exchanged because the customer:

• Changed their mind

• No longer wants the item

• Does not like the color, style, size, design, or product received

• Expected the product to look different

• Purchased the wrong product

• Does not like the combination of products received in a Scoop

• Found a similar product elsewhere

• Refuses or fails to accept the delivery

Please review all product information carefully before placing your order.

2. Scoop Orders

Our Scoops are designed around surprise, discovery, and random selection.

The products shown in photographs, videos, Reels, social media posts, advertisements, or previous Scoop reveals are examples only and do not guarantee what will be included in your Scoop.

Each Scoop may contain a different combination of products depending on availability and the Scoop category purchased.

Customers cannot request a refund, return, or exchange because they prefer another item, color, design, or combination.

The random nature of the Scoop is part of the product experience and is accepted when placing an order.

3. Handmade & Unique Products

Many House of Egypt products are handmade or handcrafted.

Small differences in color, texture, pattern, painting, stitching, shape, finish, positioning, or other details are a natural part of handmade production.

These variations are not considered defects and are not grounds for a return, replacement, exchange, or refund.

No two handmade pieces are expected to be completely identical.

4. Damaged, Defective or Incorrect Items

We will only consider a replacement or refund if:

• You received the wrong item; or

• The product arrived materially damaged or defective.

You must contact House of Egypt within 24 hours of receiving your order.

You must provide:

• Your order number

• Clear photographs of the item

• Clear photographs of the packaging

• A clear video showing the damage or problem where applicable

Claims submitted after the 24-hour period may not be accepted.

Do not discard the product, packaging, labels, or shipping materials until your claim has been reviewed.

5. Eligibility for a Return or Replacement

If House of Egypt approves a return, the product must be:

• Unused

• Unworn

• Unwashed

• Unaltered

• In the same condition in which it was received

• Returned with all original packaging, tags, accessories, and components

Items that show signs of use, wear, damage after delivery, alteration, or improper handling will not be accepted.

Returns sent without prior approval from House of Egypt will not be accepted.

6. Refunds

Where a refund is approved, House of Egypt will notify you after reviewing the claim and, where applicable, receiving and inspecting the returned product.

Approved refunds will be processed using the applicable available refund method.

Original shipping and delivery fees are non-refundable, except where required by applicable law.

Any return delivery costs may be deducted from the refund unless the return resulted from an error by House of Egypt or as otherwise required by applicable law.

7. Non-Returnable Items

Unless required by applicable law, the following are not eligible for return or exchange:

• Scoop orders based on personal preference

• Handmade or one-of-a-kind products with normal handmade variations

• Personalized or customized products

• Items purchased on sale, clearance, or special promotion

• Gift cards

• Used or worn products

• Products damaged through misuse or improper care

• Products returned without their original packaging or components

8. Order Cancellations

Orders may begin processing shortly after they are placed.

Once an order has entered preparation, packing, Scoop selection, or fulfillment, it cannot be cancelled or modified.

Submitting a cancellation request does not guarantee that the order can be cancelled.

9. Delivery Refusal & Failed Delivery

Customers are responsible for providing complete and accurate delivery information and for being available to receive their order.

Orders that cannot be delivered because of an incorrect address, unavailable recipient, refusal to accept the shipment, or repeated failed delivery attempts will not automatically qualify for a refund.

Additional delivery charges may apply if the order needs to be shipped again.

10. Product Colors & Photography

We make reasonable efforts to represent our products accurately.

However, colors may appear slightly different depending on lighting, photography, screen settings, and the handmade nature of certain products.

Minor differences between photographs and the item received are not considered defects.

11. House of Egypt's Assessment

Where a return, refund, replacement, or damage claim is permitted by law to be assessed, House of Egypt reserves the right to inspect the relevant product and supporting evidence before determining the appropriate remedy.

Nothing in this policy is intended to exclude or restrict any consumer rights that cannot legally be excluded under applicable law.